Specialty Items Restrictions & Shipping
Your card enclosure is printed in a packing slip form on a standard 8.5 x 11 sheet of paper. One half of the sheet is the actual UPS/Shipping label and the other half is your ship to information and card enclosure. This paper goes into a clear packing sleeve and the sleeve is attached to the top of the the box. Any marketing materials you may provide will also be included in this sleeve.
- Halloween Gifts – Available September 15 through November 5th, 2020
- Fall Gifts – Available September 15 through November 5th, 2020
- Christmas Gifts – Available November 16, 2020 through January 10, 2021
All chocolate gifts are shipped at your own risk, If at any time the temperature is above 74 degrees we recommend chocolate gifts ships on ice and via next day air. We do not pay claims of any kind on melted chocolate. Where UPS stores and leaves a package is not within our control and they do not pay claims on melted items. As a reminder: Chocolate and perishable gifts need to ship via Next Day air May 1st through mid October.
The gift baskets that are recommended to ship via Next Day air only during this time with an additional $7.50 surcharge for ice and cold wrap. Choose the Ice-cold add-on and Please specify you want the additional ice and cold wrap in the shipping comments area of your order. If you do not specify you want the ice we will not include it. If you want to ship one of these gifts via ground we are more than happy to accommodate your request. You ship these gift at your own risk at all times from May through October. We do not offer refunds or discounts of any kind for melted or damaged chocolates even when they are shipped via air. We will of course add ice or cold wrap any time you wish to pay for it. But we can tell you the ice and cold wrap will not protect chocolate when an item sits in the heat for more than 1 day. It simply will not work and again we do not offer refunds or discounts on melted chocolate.
We do not pay claims of any kind on these items if they melt, even when shipping via next day air.
All other gifts containing chocolate will have the chocolates substituted out for hard candies when the gift ships any way other than next day air.
January 1st- November 30th
Monday – Friday 10:00 AM EST – 7:00 PM EST
December 1st- December 31st.
Monday – Friday 10:00 AM EST – 8:00 PM EST
You may reach us during these hours
by calling 843-796-2658
or by E-Mail firstname.lastname@example.org
Changes To Orders
All communication regarding orders must be received in writing via email to email@example.com. CFGT customer service personnel are not authorized to make changes or cancellations to orders at any time over the phone. There are no exceptions. In the hectic rush of day to day operations it is simply too easy for a mistake or misunderstanding to occur. CFGT will not assume any responsibility for changes to orders not sent via email. We sure hope you understand this policy is to your benefit to ensure mistakes do not get made, as we are all human. Changes to orders must be recieved prior to 2 PM EST on the orders processing day. Changes received to orders after 2 PM EST on the orders processing day may not be possible to correct.
In the event a late delivery occurs due to an error on CFGT’s part the shipper charges are refunded. A copy of the actual bill with shipping charges clearly shown is required for a shipping refund. However, we cannot provide any refund for package not arrived in time due to carrier delays.